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Hosted Telephony Services

What is a Hosted Business Telephone System?

 

Hosted Voice (HV) is PC Docs Tel’s fully hosted and managed High Definition (HD) IP telephony service.


Our HV service is run on BT’s highly resilient and secure next-generation network and provides the functionality of a high-end telephone system but with no physical on-site switch.


To connect to HV you simply require a reliable voice quality IP connection. We believe that call quality is paramount, which is the reason why we offer dedicated voice over Broadband and Ethernet circuits.


For those businesses with multiple sites, we provide Ethernet circuits to ensure maximum call quality securely linked by our Virtual Private Networks (VPNs). Importantly, HV call traffic bypasses the public internet entirely, ensuring absolute quality of service for your customers.

What are the inclusive features of HV?

  • Unlimited free on-net calls
  • Unlimited minutes of calls to UK 01/02/03* numbers and UK mobile networks
  • A brand new Yealink or Polycom handset
  • Advanced hunt groups
  • Voice messaging with voicemail to email
  • Unlimited levels of auto-attendant
  • UC Business mobile application to include IM&P and video calling
  • Go Integrator Lite
  • 24/7 network monitoring
  • Service Assurance Portal
  • End-to-end service

 

What are the enhanced features of HV?

  • Latest Functionality – MeetMe Conferencing
  • Flexible number portability – retain your office numbers
  • Call Centre ACD
  • Call recording with 6 months storage
  • Full integration with CRM – Go Integrator DB
  • In-depth call analytics
  • Latest range of Yealink and Polycom handsets

Our commitment to not be beaten on price, is only second to our desire to offer you the best service. From pre-sales, all the way through to support.

John Menicou, PC Docs Tel, Managing Director
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Just wanted to drop you a quick note to thank you for all your help in taking over our telephony requirements. The new system is great and fulfils all our needs and more. Everyone in the office prefers it to the previous system and the new phones are very modern and easy to use. Good pricing structure and excellent quality of service makes this the complete package as far as we are concerned.

Paul Shefras

Forty Group
Office Manager